Returns & Exchanges
30 Night Sleep Trial
In the rare case that you are not 100% satisfied with your Rain and Rowe bedding we will gladly accept a return within 30 nights of your purchase. Contact us directly for the sleep trial return form. Once this is filled out and accepted we will forward you a pre-paid shipping label for the return of the item.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
We will accept any exchanges within 15 days of the purchase. All exchange shipping is the responsibility of the consumer. If you would like to exchange an item please provide us with the original invoice and return tracking and we will contact you once the item is received to facilitate the exchange.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us
Manufacturing Defects (1 Year)
After 30 Nights we only exchange or issue refunds for goods if they are defective or damaged due to a manufacturing issue. In circumstances where you consider that a product is defective, you should promptly contact us. with details of the product and the defect. Please also provide us with an image of the item you are inquiring about.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
For all other return, exchange and policy information feel free to contact us directly anytime.