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Returns & Exchanges

 

Returns & Exchanges

We gladly accept returns within 30 days. You can return unopened/unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Shipping costs associated with returns will be the responsibility of the consumer.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us. with details of the product and the defect. Please also provide us with an image of the item you are inquiring about. You can send the item you consider defective to:

 204-10 Tichester Road, Toronto, Ontario, M5P 3M4 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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